This paper is in the following e-collection/theme issue:

Applications of AI (150) Natural Language Processing (768) Chatbots and Conversational Agents (598) Digital Mental Health Interventions, e-Mental Health and Cyberpsychology (1720) Mental Health Issues in Adolescence (500)

Published on in Vol 4 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/63701, first published .
Predicting Satisfaction With Chat-Counseling at a 24/7 Chat Hotline for the Youth: Natural Language Processing Study

Predicting Satisfaction With Chat-Counseling at a 24/7 Chat Hotline for the Youth: Natural Language Processing Study

Predicting Satisfaction With Chat-Counseling at a 24/7 Chat Hotline for the Youth: Natural Language Processing Study

Authors of this article:

Silvan Hornstein1 Author Orcid Image ;   Ulrike Lueken1, 2 Author Orcid Image ;   Richard Wundrack3 Author Orcid Image ;   Kevin Hilbert4 Author Orcid Image
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Silvan Hornstein   1 , MSc ;   Ulrike Lueken   1, 2 , Prof Dr ;   Richard Wundrack   3 , PhD ;   Kevin Hilbert   4 , Prof Dr

1 Department of Psychology, Humboldt-Universität zu Berlin, Berlin, Germany

2 German Center for Mental Health (DZPG), Partner site Berlin/Potsdam, Potsdam, Germany

3 Krisenchat gGmbH, Berlin, Germany

4 Department of Psychology, HMU Erfurt - Health and Medical University Erfurt, Erfurt, Germany

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